# Clarify AI and human states during support handoff — working record

Blank worksheet: record your own verified observations, not the fictional example results.
Guide: https://article50hub.com/resources/chatbot-human-handoff-disclosure
Reviewed: 2026-09-23

## Scope
- System / deployment:
- Build / configuration:
- Reviewer:
- Date:
- Handoff state:
- Message producer:
- Displayed label:
- Failure path:
- Transition evidence:

## Procedure
- [ ] Draw the handoff states and identify who produces messages in each.
- [ ] Write participant labels that match the actual state rather than the requested destination.
- [ ] Exercise successful transfer, timeout and agent-unavailable cases in a test environment.
- [ ] Capture the transitions and assign an owner to any misleading status.

## Result
- Actual observation:
- Evidence reference:
- Unknown or untested state:
- Next action and owner:
- Retest record:

## Boundary
Clear handoff wording does not establish response accuracy, staffing availability or other service obligations.
This is an operational template, not an official form or compliance certificate.